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This is where you will find all the help you may need regarding BurningAngel.com. Hooray! Please read through the questions below...your question might be there, with an answer awaiting. If you don't see your question here, please fill out the form to your right and someone will get back to you within 24 hours. Thanks!


Membership and Billing Questions
You can join BurningAngel.com by simply going to our JOIN page (http://www.burningangel.com/join.php). All you need to join is a valid major credit card and you can gain access to our XXX video and photo galleries within minutes of signing up!
Yes, you can join BurningAngel.com with any credit or debit card that has a major logo on it (Discovery, Visa, Mastercard, etc.).
You're old enough to watch porn, but you don't have a credit/debit card? Damn – time to sign up, buddy! Still, we won't hold it against you...too much, at least. If you have a Checking or Savings account and would like to join, fill out the form to your right and we will send you an "Online Check" join option. If you don't have a credit card, debit card or a bank account...well...GET ONE!
No...you can't. Paypal sucks. Sorry.
Don't worry – the charge for your BurningAngel.com Membership is VERY DISCREET! It will read "CCBill.com The Greta Tanwood Corp" on it. No "BurningAngel.com". No "BurningAngel". Not even a "BA". You can look on in total secrecy.
30-day and 90-day memberships will automatically rebill until the member requests a Membership Cancelation. 1-Year memberships do not rebill; memberships are automatically terminated when the 1-year period is over.
At BurningAngel, you get what you pay for. If you cancel your account in the middle of your BurningAngel billing period, the membership will not expire until your billing cycle expires. For instance, if you pay for a 30-day membership and cancel your membership the next day, you will still have access to BurningAngel.com for another 29 days. You paid for it – it's yours! :) It doesn't mean that your membership was not canceled.

Don't worry – we kept your account safe and sound. When you go to sign back up on our JOIN page, there is a section on the right side of the page called "Renew Your Old Account" - follow the simple steps there and you will have your old identity back!

If you must, you can cancel your membership by Clicking HERE if you were billed by CCBILL and Clicking HERE if you were billed by EPOCH . If you are still having problems, please use our "Ask-A-Question" Form on the right side of this page, and include the full name on the credit card you signed up with, your username and the email address associated with your account. Someone will confirm your cancellation within 24 hours.


Membership Problems/Questions
On all of the BurningAngel pages, there will always be a gray box where you enter your Username and Password in the top right-hand corner. Click the "Login" button below. That's where you login. If you still don't know where to login after reading this answer...um...there are just no more words to be said.
Don't worry! If you forgot your password, you can easily retrieve it by going to http://www.burningangel.com/forgotpass and entering in the Username or Email that you signed up with. An email will be sent to you with a link to reset your Password. If you cannot remember your Username, please fill out the "Ask-A-Question" Form with your inquiry and make sure to include the Email address associated with your BurningAngel account.
Before you get frustrated, make sure that you are typing your login info in with all the correct caps and non-caps – Usernames and Passwords are CASE-SENSITIVE! If you have CAPITAL letters in your Username and/or Password, make sure they're capitalized. Get it? Good.

Before you do anything, RESTART YOUR COMPUTER OR WAIT 10 MINUTES BEFORE YOU GO FURTHER WITH THESE INSTRUCTIONS.

- If you've entered the wrong password in too many times, your account will be blocked temporarily, so before you do anything else, you have to wait. ONCE THE WAIT IS OVER...

- Make sure your Cookies are Enabled in your browser!

- Next, double check to make sure you spelled your password correctly. Keep in mind that Usernames and Passwords are CASE-SENSITIVE! If you have CAPITAL letters in your Username and/or Password, make sure they're capitalized. Get it? Good.

Account still blocked? Use the “Ask-A-Question” Form to the right and I'll help you out. Please include your Username and the email address associated with your account.

We know this is a pain, but it's for your protection! If your account logs on from too many computers at once and/or your account is accessed from too many IPs in a certain amount of time, you will see this message. On this note, please do not share your account with a friend; it violates our Terms and Conditions and it makes us very disappointed. And moreover, you get punished for it with a temporary account blockage...it's like a ?"Jerking Off Time Out" so you can think about what you did and not repeat the same mistakes! Sorry, but these are the lessons of life.

Videos, Pictures and Forums

Okay, take a deep breath.

Let's start at the beginning. Make sure you're running the most up-to-date version of your Internet browser (ie Mozilla Firefox, Internet Explorer, etc.). We recommend Mozilla Firefox. You can also try Internet Explorer. Although it's not too popular; it will also work with Netscape.

Next, make sure the video player you're using is running the most up-to-date version. Since you're on a PC, let's try Windows Media Player. If you really want to use Quicktime, go for it.

Choose your video and have fun!

**Tips and Tricks**

- If you're using Internet Explorer with WMV (Windows Media Player) or Quicktime, your video clip will stream.

- If you're using Firefox with WMV, your video clip will download. Click open to play it!

- If you're using Firefox with Quicktime, your video clip will stream.

- When viewing the videos, try not to have any other applications open, if possible. Do not have other media players open.

- The speed of your computer and Interent connection will effect your download speed. The slower the connection, the slower the speed!


If you're still having issues, please fill out Ask-A-Question form to the right.

Okay, take a deep breath.

Let's start at the beginning. Make sure you're running the most up-to-date version of your Internet browser (ie Mozilla Firefox, Internet Explorer, etc.). We recommend Mozilla Firefox. You can also use Safari. Although it's not too popular; it will also work with Netscape.

Next, make sure the video player you're using is running the most up-to-date version. Since you're on a MAC, let's try Quicktime. If you'd prefer to use Windows Media video, I suggest you download Flip 4 Mac. It's free, it's fun, it's easy.

Choose your video and have fun!

**Tips and Tricks**

- If you're using Firefox with Quicktime, your video clip will stream.

- If you're using Firefox with WMV (Windows Media Player), your video clip will download. Click open to play it!

- If you're using Firefox with WMV(Windows Media Player) and Flip 4 Mac, your video clip will stream.

- When viewing the videos, try not to have any other applications open, if possible. Do not have other media players open.

- The speed of your computer and Interent connection will effect your download speed. The slower the connection, the slower the speed!


If you're still having issues, please fill out the Ask-A-Question form to the right.

Now you can be a perv just about anywhere! Just follow these simple steps:

1. Download any video/clip/trailer to your desktop (right click on the link, choose "Save As" or something that looks like that, and choose a name for the file.  Make sure it is being saved to your Desktop.
2. Open iTunes.
3. Drag your download file from yur desktop into your iTunes library.
4. Sync your Ipod/Iphone/PSP.
5. Enjoy.

If you're having trouble, please use the "Ask A Question" Form to the right.

Doi! If you click on a thumbnail (small photo), a larger image should pop up on your screen. You will be prompted to enter your login information again the first time to see bigger images; this is for security reasons. Sorry for the inconvenience!
Try clicking your Internet browser's "Refresh" button. If the comment still does not appear, please use the Ask-A-Question Form to the right.

We want you to be able to say whatever you want on BurningAngel.com. Compliments, bad attitudes, complaints, snarky moods, big smiles, ponies, unicorns and everything else is encouraged – the good, the bad AND even some of the ugly. We will not intervene with your posts...95% of the time...

HOWEVER, we reserve the right to delete posts we deem as SPAM or unnecessarily CRUEL. If you have a problem with that, then...well...go to your room and think about what you've done. Let's keep the community a safe place to play, yes?


Member Perks: Profiles, Blogs, Groups, Pics, Chat...OH MY!
Once you've logged in, the gray box on the top right-hand side of the page should turn into your Welcome Box. There will be a button within your Welcome Box that says "MY HOME" - CLICK IT! It will take you to your very own BurningAngel personalized home. Aw. Home sweet home. Warm fuzzies. On the LEFT COLUMN of the page, you will find the tools you need to update and manage your Status Message, Profile, Blog, Friends and Favs, Groups and Personal Photo Gallery.

You can do the following in this LEFT COLUMN by clicking the button that best suits your needs:

EDIT PROFILE
CHANGE PASSWORD
CHANGE PROFILE PIC
EDIT TWITTER FEED
CREATE NEW BLOG
MANAGE BLOG
ORGANIZE GROUPS
START A GROUP
VIEW GROUP INVITES
MANAGE MY GROUPS
VIEW/ORGANIZE FRIENDS
ACCEPT/REJECT FRIEND REQUESTS
VIEW/ORGANIZE FAVS
VIEW/ORGANIZE PICS
UPLOAD PICS

Before uploading a Profile Pic, make sure the file does not exceed the 500KB size limit. If the Profile Picture you want to include is bigger than 500KB, please resize it before trying to upload again.

Also, make sure your Profile Pic is in JPG format. This is the only image format that can be uploaded to BurningAngel, for all pictures.

If you are uploading a Profile Pic and it's not showing up, it is very possible that you are adding it to your PICS GALLERY, rather than CHANGING A PROFILE PIC.  When you are in your MY HOME section, in the left column under PROFILE, it lists "CHANGE PROFILE PIC".  This is how you update/change your Profile Pic.

TO UPLOAD/CHANGE a PROFILE PIC, CLICK HERE:

http://www.burningangel.com/myhome.php?section=profile-pic

Profile Pics will automatically be cropped into a square picture – for best results, crop your photo into a squarish shape prior to uploading it so none of your sexy face or body gets cut out!

To start a GROUP, click on the “"Start a Group" button on the left-hand column of your My Home page. A Group application will appear. Please fill it out as thoroughly as possible and click Submit. If your Group is approved, a post will appear on your Profile Page, letting you know your Group was approved. This may take a few days. Be patient! :)
Click "GROUPS" from the Main Tabs along the top of the page (ie "Store" "Girls" "Videos" "Pics" etc.). You can use the Search engine to search for a Group, or scroll down and select any of the groups below by clicking on their avatars (pictures). There will be a Group description and a "Join Group" button – if you'd like to join the group, click it and you will automatically be added to that Group!
From the left column of your MY HOME page, click on "VIEW/ORGANIZE FRIENDS". Your friends' avatars will all pop up. Find the asshole in the group you want to remove, and click on the "REMOVE" button.
To ADD FRIENDS, go to the Profile Page of the person you want to add as a FRIEND. On the top right of their page, there is a button that says "+ Friends" - click it! A FRIEND REQUEST will be sent to that person. If they accpet, you two will be friends for life.

To REMOVE Favs, from the left column of your MY HOME page, click on "VIEW/ORGANIZE FAVS". Your favs' avatars will all pop up. Find the one you want to remove, and click on the "REMOVE" button.

To ADD FAVS, go to the Profile Page of the person you want to add as a FAV. On the top right of their page, there is a button that says "Add To Favs" - click it! That person will be added as a FAV.

From the left column of your MY HOME page, scroll down to the "Personal Gallery Tools" and click on "UPLOAD PICS". Click on the "Browse" button to select a photo from your computer

(NOTE: Before uploading a Profile Pic, make sure the file does not exceed the 500KB size limit. If the Profile Picture you want to include is bigger than 500KB, please resize it before trying to upload again. Also, make sure your Profile Pic is in JPG format!).

When you've selected the photo you want, click SUBMIT.

If you'd like to make a personal pic one of your PROFILE PICS, you can check the box that says "Make it one of my four profile pics" when you ADD the Personal Pic to your Profile.
Unfortunately, no – not now. But we are working on it! You can add pics to your Blog by entering in their Image URLs if they have one.
Once you've entered the Chat Room, there should be a box on the left side of the page called "My Webcam" - check off the devices you would like to turn on, and the system will automatically launch them. Make sure your webcam is properly hooked up, of course.
On the left side of the Chat Room page, there is an image of Nuts and Bolts. This is your "Settings" button. Click it and a window will pop up, allowing you to EDIT PICTURE – in this window, you can change your avatar, or upload a new one from your computer. Once you're done, hit Save.
On the left side of the Chat Room page, there is an image of Nuts and Bolts. This is your "Settings" button. Click it and a window will pop up – click on the EDIT PROFILE tab on the top of the window. Here you can edit your profile info. Once you're done, hit Save.

Modeling and Music!
Everyone interested in modeling for BurningAngel has to fill out a Model Application. Model applications can be found on the Model page of the website: http://www.burningangel.com/model.php. Make sure all categories with an asterix (*) are filled out, and read the little notes about what photos to submit. They are tips to help you! Click Submit and...thank you!
Yes, you get paid – of course! Modeling and starring in films is NOT a volunteer position. Or slave labor. Boo to that.
We know and thank you for your application. Please be patient. We receive many applicants a week and look over each one carefully. If we think your look is what we're going for at the time, you will be contacted. Thank you!
Yes! We love pictures here; haven't you noticed? As long as you're willing to get naked in front of a photo camera, you should apply.
YES! It is! BurningAngel is currently accepting Music Submissions. Before submitting your music to be used, here are some things to consider:

YOU MUST OWN ALL RIGHTS TO YOUR MUSIC! If we wanna use your stuff, we will contact you with a Music Release Form to be signed by you, the owner of your tracks. You can specify which tracks you own and which you don't, so as to make sure we don't use a track you don't have legal rights to give away.

In exchange for your tracks (or track – up to you), we will post your band and a link to it with anything we use it in (on the Video page, in the End Credits of a DVD, etc.) depending on what it is used in.

If you're still interested in sending some tracks, please send DIGITAL COPIES or a LISTENING PAGE (Myspace/Facebook/Website/etc.) to [email protected] with "MUSIC – [BAND NAME]" in the Subject Line. Other Subject Lines will be DELETED!

If we're interested, we will contact you. Please do not bombard Jojo with emails asking about your music submission. She gets cranky; that will only make your selection chances worse :)

Thank you and looking forward to hearing your stuff!

BA Mobile Site

Very very simple!  Pick up your smartphone, go to your phone's Internet browser, and type in http://www.burningangel.comIt will automatically direct you to our specialized Mobile site!

Above the BurningAngel logo on the very tippy top of the page, it reads "Full Web Version": - CLICK ON IT!

No, it's a separate site. You can click "Full Web Version" above the BurningAngel logo on the top of the page to view the site - as you know it on your computer, with BurningAngel.com member access - on your mobile device.

Current BA members can get access to the Mobile site added on for $5.00/month. Fill out the "Ask A Question" form to the right of this page and request the Mobile Join link.

Easy...the rates are below:

- $1.00/1 day  

- $19.99/30 days   

- $49.99/90 days

The site is made for your smart phone! It's compatible with all of the following mobile devices:

- iPhone

- iTouch

- iPad

- Android

- Google

- Blackberry

- Sony Psp

If you do not see your mobile device listed, please use the "Ask A Question" form to the right of this page and tell us what type of phone you use.We might be able to help!

$5.00 for BurningAngel.com members.  If you are a member and would like to become a BA Mobile Optimized site member as well, please fill out the "Ask A Question" form to the right requesting a link to the special Join form for members.  Make sure to include your Username in your inquiry.

 

Credit card or checks are both acceptable payments for the BA Optimized Mobile site.

The mobile site is optimized for WIFI, 3g, 4g and Edge.

 
If you were unable to find the solution to your problem using the Help guide, please fill out this Customer Service form below and someone will get back to you within 24 hours. PLEASE MAKE SURE YOU ALLOW EMAILS FROM @BURNINGANGEL.COM EMAIL ADDRESSES! If you feel that it is taking too long for a reply to your question, PLEASE CHECK YOUR SPAM/JUNK/TRASH EMAIL BIN; our emails often get stuck in there!
First Name:    Last Name: 
Are you a member? 
If Yes, what is your Username: 
Email Address: 
Phone Number: 
Areas of Interest: 
Comments: