Back Home
Twitter MySpace Facebook
Take the Tour

This is where you will find all the help you may need regarding BurningAngel.com. Hooray! Please read through the questions below...your question might be there, with an answer awaiting. If you don't see your question here, please fill out the form to your right and someone will get back to you within 24 hours. Thanks!


Network: Upgrades, Pricing, Definitions
You do not, BUT, you can upgrade instantly for a pro-rated rate.
Your account will say at the same price level. example, if you're billed every 3 months, your network account will bill you every 3 months.

No probs. Fill out the form to your right, include a user and password you would like to use. I will send you a join link.

 

 

This is for existing BurningAngel members only.

Log into your account. In the 'My Home' section there will be an upgrade button, click that. There is also an upgrade link in the upper right hand corner, its hot pink or you can click this.


Your account will be pro-rated. So what you currently pay will go towards your Network membership. You will be upgraded to the membership level you currently have. Example, if you are billed everything 3 months, you will continue to be billed every 3 months with the network.

Sure. Fill out the form to the right with a user and password of your choice. I will send you the form.

 

 


Payment and Billing Questions
dun dun dun. Join here or here or here or here or here.
Yes, you can if the card you're holding has a VISA, MASTERCARD, or major credit card logo on it.

Damn. You're over 18 (or 21 years in places where in the age of majority is not 18 years) and you don't have a credit card?

Well, if you have a checking or savings account and would like to join, fill out the form to your right and I will send you an online check join option.

Sure you can.
On the join page scroll down half way to the Renew Your Account section. If you forgot your user name and/or password fill out the form to the right, I will send them to you.
Your profile, faves, friends, etc will all be saved.

Hell to the NO! Back in the day paypal sent us a message saying, "we don't like naked people and fun, account suspended....FOREVER"

Sorry, folks!  

To protect your privacy, any charges will discreetly appear as CCBill.com *The Greta Ta on your credit card statement.  How sweet are we?

No!!! Please!!! Think about the orphans! Or you can cancel here.

If you're having problems canceling your account, use the contact form to your right and I'll do it for you!


Techy shit.

Before you do anything, make sure your cookies are enabled in your browser! Next, make sure you spelled your password correctly. Keep in mind that our system is CaSe SEnSiTiVe. In other words, if you have CAPITAL letters in your username or password, make sure those letters are CAPITALIZED.

Still having problems? Use the form to the right and I'll help you out.

Okay, look at the upper-right-hand corner of this page. You will see a darkish grey box with two blank fields...written above them are the words "Username" and "Password". Ummmm, this is where you login...
We made this SO easy. Click here or here.
We dont really know what we're doing soooooo, if you would like to report a bug (fuck up), use the form to your right. Choose "Other" from the area-of-interest drop down. Be sure to let us know if you're using a PC or MAC and your Internet browser type (ie Safari, Internet Explorer, Mozilla Firefox).

Before you do anything, RESTART YOUR COMPUTER OR WAIT 10 MINUTES BEFORE YOU GO FURTHER WITH THESE INSTRUCTIONS. If you've entered the wrong password in too many times, your account will be blocked temporarily, so before you do anything else, you have to wait. ONCE THE WAIT IS OVER...make sure your cookies are enabled in your browser! Next, double check to make sure you spelled your password correctly. Keep in mind that our system is CaSe SEnSiTiVe. In other words, if you have CAPITAL letters in your username or password, make sure those letters are CAPITALIZED.

Account still blocked? Use the form to the right and I'll help you out.

We know this is a pain, but it's for your protection! If your account logs on from too many computers at once and/or your account is accessed from too many IPs in a certain amount of time, you will see this message.

PS. Please do not share your account with a friend; it violates our Terms and Conditions and it will make Jojo very upset...and you don't want that!

Of course! Click on "My Home" on the top-right of this page, and then click on "Edit My Profile". You will see the "Change Password" field. Make it a good one...

Because we want to see your ugly grill too! Click on "My Home", then click on "Edit My Profile". Look for "New Avatar". Click "Browse". Select a photo from your personal computer, click "Open" so that the photo code appears in the New Avatar line! Scroll down to the bottom of the page and click "Submit"!

Remember, the larger your photo the longer it will take to upload. Be patient!

If you need further assistance, fill out the form to the right; be specific with your issue!


Video Questions

Okay, take a deep breath.

Lets start at the begining. Make sure you're running the most up-to-date version of your Internet browser (ie Mozilla Firefox, Internet Explorer, etc.). We back Mozilla Firefox. You can also try Internet Explorer. Although it's not too popular; it will also work with Netscape.

Next, make sure the video player you're using is running the most up-to-date version . Since you're on a PC, lets try Windows Media Player. If you really want to use Quicktime, go for it.

Choose your video and have fun.

 

**Tips and Tricks**

If you're using Internet Explorer with WMV(Windows Media Player) or Quicktime, your video clip will stream. If you're using Firefox with WMV, your video clip will download. Click open to play it! If youre using Firefox with Quicktime, your video clip will stream.

When viewing the videos, try not to have any other applicatations open, if possible.

Do not have other media players open.

The speed of your computer and Interent connection will affect your download speed. The slower the connection, the slower the speed!

 

 If you're still having issues please fill out the from to the right.

 

 

 

 

Okay, take a deep breath.

Lets start at the begining. Make sure you're running the most up-to-date version of your Internet browser (ie Mozilla Firefox, Internet Explorer, etc.). We back Mozilla Firefox. You can also use Safari. Although it's not too popular; it will also work with Netscape.

Next, make sure the video player you're using is running the most up-to-date version . Since you're on a MAC, lets try Quicktime. If you would like to use WMV(Windows Media Player) I suggest you download Flip 4 Mac. It's free, it's fun, it's easy, just like Jojo's mom.

Choose your video and have fun.

 

**Tips and Tricks**

If you're using Firefox with Quicktime, your video clip will stream. If you're using Firefox with WMV(Windows Media Player), your video clip will download. Click open to play it! If youre using Firefox with WMV(Windows Media Player) and Flip 4 Mac, your video clip will stream.

When viewing the videos, try not to have any other applicatations open, if possible.

Do not have other media players open.

The speed of your computer and Interent connection will affect your download speed. The slower the connection, the slower the speed!

 

If you're still having issues please fill out the from to the right.

Now you can be a perv just about anywhere!

1. Download video/clip/trailer to your desktop. Right click on the link, choose save as or something that looks like that.

2. Open ITunes.

3. Drag your download onto Itunes.

4. Sync your Ipod/Iphone/PSP

5. Enjoy 

 


Model Questions
Simple, fill out this form. Good luck!
yes, duh.
We know and thank you for your applicatiion. Please be patient. We receive many applicants a week and look over each one carefully. As soon as a decision is made you will be contacted. Thank you!
 
If you were unable to find the solution to your problem using the Help guide, please fill out this Customer Service form below and someone will get back to you within 24 hours. PLEASE MAKE SURE YOU ALLOW EMAILS FROM @BURNINGANGEL.COM EMAIL ADDRESSES! If you feel that it is taking too long for a reply to your question, PLEASE CHECK YOUR SPAM/JUNK/TRASH EMAIL BIN; our emails often get stuck in there!
First Name:    Last Name: 
Are you a member? 
If Yes, what is your Username: 
Email Address: 
Phone Number: 
Areas of Interest: 
Comments: